Refund policy

Return & Refund Policy

All items are handmade with a lot of love and care, and I truly hope each piece finds a home with someone who connects with it. I kindly encourage you to consider your purchase before ordering and to keep your piece if you can, as returns can increase the risk of damage during transit.

If you’d like to request a return, just email me at noregretonline@protonmail.com.

As a small independent maker, each piece is carefully made and produced in limited quantities, so I generally don’t accept returns. However, if you change your mind about your purchase, please get in touch within 14 days of receiving your order, and I’ll do my best to help.

If your return is accepted, I’ll send you instructions on how and where to send your package. Please note that items sent back without contacting me first won’t be accepted.

If you have any questions at all, feel free to reach out—I’m always happy to help :)

 

Damages & Issues

Please check your order when it arrives. If your item is damaged, defective, or you’ve received the wrong item, contact me as soon as possible so I can look into it and make things right.

Returns

Because most items are handmade and produced in small batches, returns are limited.

If a return is accepted, the item must be sent back within 14 days of delivery, and it should be unused, in its original condition, and in its original packaging so it can be safely packed for the journey back. Please note that return shipping costs are the customer’s responsibility.

I’m unable to accept returns on sale items, gift cards, or custom and made-to-order pieces (unless faulty).

Exchanges

If something isn’t quite right, I’m happy to offer exchanges within 14 days of receiving your item.

To be eligible for an exchange, items need to be unused and in their original condition, just like returns, and sent back within the 14-day window.

Once I’ve received and checked your item, I’ll issue you store credit so you can pick something else that you love.

Please note that return shipping costs are the customer’s responsibility, and store credit will be issued after the item has been received and approved.

Refunds

I’ll let you know once I’ve received and checked your return, and whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please allow a little extra time for your bank or card provider to process it.

If it’s been more than 15 business days since your refund was approved and you haven’t received it, feel free to contact me at noregretonline@protonmail.com